Refund policy

You may request a return within 30 days after your order is delivered. To qualify for a change-of-mind return, the puzzle must be unused, unopened, and in its original packaging and condition.

Contact us before sending anything back and include your order number and the reason for the return. Returns sent without prior authorization might not be accepted. If approved, we will provide return instructions.

Opened or used puzzles are generally not eligible for a change-of-mind return. If your puzzle is damaged, defective, missing pieces, or incorrect, contact us so we can review the issue and determine the appropriate solution.

Please inspect your order when it arrives. Contact us within 7 days of delivery with your order number and clear photographs if the item is damaged, defective, or incorrect. For a confirmed fulfillment error or product defect, Sense of Piece will provide an appropriate replacement, refund, or return solution.

Customers are responsible for return shipping costs on approved change-of-mind returns. If we confirm that an item was damaged, defective, or sent incorrectly, we will provide the appropriate return or replacement instructions. Original shipping charges are not refundable unless the return results from our error or a confirmed defect.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or card provider may need additional time to post the refund. We will notify you when the refund has been processed.

We do not currently offer direct exchanges. The simplest option is to return an eligible item and place a new order for the puzzle you prefer.