good to know
frequently asked questions
Details about our puzzles, materials, and orders.
what is included?
A 1,000-piece puzzle and a full-size 50 × 70 cm reference poster.
what is the finished size?
The finished puzzle measures 50 × 70 cm.
what kind of finish does it have?
A velvety soft-touch, glare-reducing surface keeps the artwork comfortable to view under everyday lighting.
who are the puzzles designed for?
Our 1,000-piece puzzles are designed for adults and recommended for ages 16 and up.
where do you ship?
We currently accept orders for delivery within the United States only. Visit our Shipping Policy page for more information.
how will I track my order?
When your order ships, tracking information is sent to the email address used at checkout.
what is your return policy?
Eligible unopened and unused puzzles can be returned within 30 days of delivery. If an item arrives damaged, incorrect, or defective, contact us promptly so we can review the issue and make it right.
how can I get help with an order?
Use the contact page and include your order number so we can help quickly.